Frequently asked questions
- When will my order arrive?
The delivery time depends on the shipping company selected for delivery. We provide a range of shipping partners in major cities. Typically, it takes from 1 to 3 days from the time of placing and confirming the order.
- Is international shipping available?
Currently, our shipping partners only deliver within the country and to specific cities, which are listed on the delivery page. If you wish to have international shipping, please contact our store team through WhatsApp to inquire about international shipping agents and their pricing, as they are not currently registered on the website.
- What if there is a manufacturing defect in the product?
Please refer to our return policy to understand the conditions for returns and exchanges. If there is a manufacturing defect and an agreement has been made for returning the product, the shipping cost for the return will be borne by the customer, while the shipping cost for sending the replacement will also be borne by the customer. However, the cost of the product itself will not be charged to the customer, according to our return policy.
- Can I get a discount for ordering large quantities?
Yes, our store offers delivery for large quantities upon request, and there may be discounts available for certain products. For more information about quantities and discounts, you can directly contact us through the "Contact Us" page.